**Essential Duties and Responsibilities** + Assuring the trades are accurately imported into our OMS, and booking into client accounts in a timely manner + Facilitates the price adjustment and trade correction process. + Reviews trade problem research results and determines appropriate corrective action. + Contacts internal and external customers to resolve trading problems. + Sets up and monitors client information and restrictions. + Ensures that trades are executed and confirmed in accordance with organizational policies and procedures. + Resolves comparison issues and assists in the portfolio allocation process. + Accepts, screens and routes telephone calls and maintains record of inquiries, as required. + Support the trade processing functions of either the Equity, Converts and/or Options desk (as applicable). + Acts as Subject Matter Expert (SME) for several functions across the trading desk. + Responsibilities may include maintenance of trade order entry systems and research and resolve trade differences and trade processing problems. + Point of escalation for internal and external clients to resolve any issues. + Creates rotation of desk duties for the team with Trade Desk Supervisor. + Ensure that the correct client information is captured when onboarding new clients. + Provides assistance to all specialists and management for Raymond James Institutional Equity/Options business or Institutional Equity business (as applicable to assigned area). + Contact internal and external customers to resolve trading problems. + Assists in researching trade problems and suggests appropriate corrective action + Ability to work across Equity desk functions to provide variety of support when needed. + Performs other duties and responsibilities as assigned. **Knowledge, Skills, and Abilities** **Knowledge of** + Concepts, practices and procedures of securities trading. + Trade reconciliation and reconciling systems. + Knowledge of Commission rates (RPA/CMP) for equity trading and how to resolve issues. + High level of organization skills for follow-up with internal and external clients for problem resolution. + Trade Settlement Life-Cycle, working closely with Settlement Specialist. Including Global Equity trading for international markets. **Skill in** + Updating and maintaining programs and databases. + Identifying financial events that effect orders. + Monitoring trading activities for adherence to organizational policies and procedures. + Incorporating appropriate technology into the business process. + Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence. **Ability to** + Analyze and solve problems. + Communicate effectively, both orally and in writing with associates, and internal and external customers. + Work independently as well as collaboratively within a team environment. + Handle stressful situations while providing a high level of customer service in a calm and professional manner. + Ability to handle high volume workloads while prioritizing sensitive tasks. + Attend to detail while maintaining a big picture orientation. + Establish and maintain effective working relationships at all levels of the organization. **Educational/Previous Experience Requirements** + Bachelor’s degree in Finance, Economics, Business, Accounting or equivalent and a minimum of two (3) years of financial services industry experience. + OR + Any equivalent combination of experience, education, and/or training approved by Human Resources. **Licenses/Certifications** + None required.