This is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. **POSITION SUMMARY:** + This is an operations customer service task: act as the single contact point for all key clients & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc. + Responsible for daily communications to provide technical advice / guidance to trade related products to enhance services image to all key clients. **PRINCIPAL RESPONSIBILITIES:** + Play a key role in timely resolution of queries and optimal service delivery within desired timelines + Act as a focal point for all service-level initiatives + Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty + Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’ + Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues + Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Year-on-year Volume analysis at customer and product level, provide inputs to RM / Sales with regards to potential incremental business from customer. + Periodic review of inactive clients with sales / product to discuss reasons for decline in volumes and evaluate whether certain names qualify for exclusion from TSP listing. + Other tasks assigned by Unit Head **Qualifications:** + Good knowledge of Trade products and International rules (UCP600, ISBP, ISP) + Must be computer literate (knowledge of Windows-based programs such Ms Word, Ms Excel, Power Point are required) + Must possess excellent interpersonal, oral and written communication skills. + Must be able to work well under pressure + Must be faithful, flexible, meticulous and attentive to details; strong organization, matured and administration/leadership skills + Must be self-motivated and pro-active; hard-working and responsible + Strong verbal and written communication skills in both English and Vietnamese **EXPERIENCE and EDUCATION REQUIRED** + 2-3 years proven track record in operations of trade services and trade finance (in a bank or at a major MNC non-bank is preferred) + College Degree (in Banking, Finance, Economics & Foreign Trade) This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.