Trade Counter Sales & Office Manager – Wellington

Key Responsibilities 

Sales & Customer Engagement

Responding to customer enquiries via walk-ins, email, and inbound phone calls Generating and processing invoices, packing slips, and quotations on behalf of the Account Management team Maintaining excellent service standards across all customer interactions

Warehouse Operations 

Picking, invoicing, and dispatching customer orders from the warehouse Performing general warehouse tasks including unloading stock, packaging, managing faults, credits and returns Overseeing warehouse and showroom presentation, restocking shelves, and coordinating local transport and product assembly Managing local purchasing and supplier relationships Conducting regular stock takes Managing branch stock processes

Branch Oversight

Ensuring Trade Counter demo screens are functional and visually effective Maintaining overall branch presentation and professionalism Opening and closing the branch daily, including lights, heating, and alarm systems Keeping the warehouse clean, tidy, organised, and compliant with company standards

Leadership & Collaboration

Fostering a positive office environment Organising weekly branch meetings, catch-ups, and toolbox talks Supporting company events and assisting with training setup when needed

General Duties

Performing other reasonable tasks as directed, in line with evolving business needs and priorities

 

Qualifications:

High School Degree or Equivalent required 5+ years of relevant experience Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times Proficient computer skills including familiarity with MS Word, Excel, and e-mail
 

About Wesco Anixter

Wesco Anixter is the new brand identity of Atlas Gentech, a trusted security, data, and communications solutions provider in New Zealand for over 30 years. In New Zealand, we have 60 employees across three locations, representing world-renowned brands.