At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Human Resources **Job Sub** **Function:** Total Rewards **Job Category:** Professional **All Job Posting Locations:** Prague, Czechia **Job Description:** **Department Name: GS Total Rewards** **Physical Location of Position: Prague** **Geographic Scope of Responsibility: EMEA** **The TR Transformations Coordinator is responsible for the following:** + Lead the execution of Total Rewards transformation initiatives across compensation, leaves, and benefits, ensuring harmonized and scalable processes across the EMEA region. + Deliver a seamless and consistent experience for Total Rewards customers when interacting with Global Services HR by optimizing workflows and eliminating friction points. + Ensure full compliance with established processes while working with employees, managers, GS teams, CSTRs, BUHRs, and external suppliers. + Partner closely with HR teams promoting standardization, digitalization, and continuous improvement. + Accelerate automation and digital transformation within TR operations by identifying opportunities for AI‑driven optimization, workflow automation, and data‑enabled decision-making. + Develop and deliver training to Total Rewards colleagues on new digital tools, automation solutions, and AI‑enhanced processes to increase adoption and digital fluency. **Major Duties & Responsibilities:** **70%** **Projects/Programs/Process Improvement** + Identify opportunities for program and process improvement, recommend solutions, and coordinate the execution of transformation initiatives across Total Rewards. + Coordinate the development and implementation of functional or cross‑functional projects aimed at harmonizing compensation, benefits, and leave processes across the region. + Perform specific Compensation‑related tasks as needed to support project or program delivery. + Drive automation efforts related to TR processes by identifying manual pain points, collaborating with digital/technical partners, and supporting the deployment of workflow automation, self‑service solutions, and AI‑enabled improvements. (TRails) + Contribute to the design, documentation, and continuous enhancement of standardized processes, ensuring digital readiness and alignment with GS best practices. + Support and coordinate the development and delivery of training to Total Rewards colleagues on newly implemented digital tools, automated solutions, or AI‑supported workflows to increase adoption and capability. **30%** **Case Management** + Handle Total Rewards inquiries and requests requiring subject‑matter expertise. + Manage case resolution in accordance with established Internal Operating Procedures (IOPs). + Resolve cases with a strong focus on accuracy, completeness, timeliness, and data integrity to ensure a high level of customer satisfaction and adherence to key performance indicators (e.g., Average Lead Time, SLA, PRR, NPS). + Escalate issues promptly when additional support or decision‑making is required. + Ensure compliance with relevant policies, legal requirements, and audit standards. + Identify recurring case themes or challenges and recommend solutions or process improvements. + Support digital case‑management enhancements by leveraging available tools and automation, and by promoting adoption of AI-assisted case handling where applicable. **PO Administration** + Initiate and manage Purchase Orders (POs) related to Total Rewards services, ensuring accuracy and compliance. + Track the full PO lifecycle and maintain documentation of all related activities, approvals, and communications. + Ensure adherence to internal procurement and finance policies in all PO transactions. + Support reporting activities as required, including preparing summaries or dashboards that increase visibility into PO status, vendor spend, or service utilization. + Look for opportunities to streamline PO processes through automation, templates, and digital workflows when feasible. **Required Qualifications:** + **Required Minimum Education** : Bachelor’s Degree or Equivalent + **Required Years of Related Experience:** 3-5 years of related experience **Required Knowledge, Skills and Abilities:** + **Strong understanding of the Total Rewards** , including Compensation, Benefits, Leaves and core HR processes. + **Demonstrated experience in HR transformation, process improvement, or project execution** , ideally within a multi‑country environment. + **Experience with case management systems** and the ability to navigate case & knowledge management tools effectively. + **Expertise working with Workday, ServiceNow or similar.** + **Digital and automation skills** , including the ability to identify process automation opportunities and work with tools such as workflow automation platforms, or AI‑enabled productivity tools. + **Comfort using AI‑based platforms (e.g., Microsoft 365 Copilot, JnJ GenAI)** to enhance efficiency and data quality. + **Strong analytical and problem‑solving abilities** , including the ability to extract insights, detect patterns, and translate data into decisions or process improvements. + **Excellent communication skills** (written and verbal), with the ability to explain changes, processes, and digital tools to diverse audiences. + **Ability to create and deliver training** , documentation, and job aids to support adoption of new processes, automations, and technologies. + **Collaborative mindset** , with experience working across HR teams, technical partners, and external vendors. + **Languages:** English (oral and written) + one local language. **Preferred Knowledge, Skills and Abilities** **:** + **Hands-on experience with Microsoft Power Platform** (Power Apps, Power BI, Power Automate) to support low‑code process improvements, dashboards, and workflow simplification. + **Ability to perform process mapping and process mining** using tools like Visio, Celonis, or equivalent. + **Exposure to project management methodologies** such as Agile, FPX, PMI, or Lean Six Sigma, with a certification considered a plus. + **Strong data literacy** , including comfort with data storytelling, metrics interpretation, dashboards, and KPI monitoring. + **Experience working in a shared services environment** , ideally Global Services HR or another large-scale service delivery model. **Required Skills:** **Preferred Skills:** Business Behavior, Compensation Management, Confidentiality, Data Reporting, Data Savvy, Document Management, Editing Process, Employee Compensation and Benefits, Employee Rewards Programs, Execution Focus, HR Strategic Management, Issue Escalation, Numerically Savvy, Problem Solving, Researching, Salary Benchmarking, Talent Management