Job Title: TMA Amplifying Client Voices Community Engagement VISTA Sector: Community Engagement Employment Category: Volunteer Employment Type: TMA AmeriCorps VISTA Open to Expatriates: No Location: Baltimore, Maryland Work Arrangement: Hybrid Job Description This position is funded through the AmeriCorps VISTA program and hosted by our organization as the official host site. To be considered, you must complete a separate application through the AmeriCorps VISTA website: https://my.americorps.gov/mp/listing/viewListing.do?fromSearch=true&id=126743 Member Duties The VISTA will support clients and community engagement by producing a monthly internal newsletter and bimonthly social media posts, identifying client engagement strategies, and drafting a proposal to integrate client feedback. The member will be an integral part of the community engagement team and initiatives, and will develop strategies to integrate client feedback into programs. The member will gather and analyze client feedback by designing a client feedback method, creating a client survey model, and identifying client selection methods and communication channels. After workshopping the client feedback method, the VISTA will integrate the feedback mechanism and present their findings to staff, ultimately strengthening the community engagement program and its impact. This will culminate in the development of community engagement program standard operating procedures (SOPs) integrating the client feedback mechanism into programming for long-term poverty reduction. Qualifications + Prior experience and/or interest working with refugees and immigrants preferred. + Prior experience and/or interest in volunteer management preferred. + Prior experience in content creation or communication materials preferred. + Ability to work independently and as a team member in a fast-paced, cross-cultural environment. + Flexible and reliable, with outstanding attention to detail in copy editing. + Strong problem-solving skills. + Excellent communication and interpersonal skills. + Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box). + Fluency in English required. + Must have a valid drivers license.