**Job Summary** Join our dynamic team as a TL-Store & Enterprise Helpdesk professional where you will leverage your expertise in Windows Client OS Patching Oracle Application Patching and PowerShell. With a focus on service desk operations and POS software & hardware you will play a crucial role in ensuring seamless IT support. This hybrid role requires rotational shifts and strong English communication skills. **Responsibilities** + Oversee the patching process for Windows Client OS ensuring systems are up-to-date and secure. + Manage Oracle Application Patching to maintain application performance and reliability. + Utilize Windows PowerShell to automate tasks and improve efficiency in IT operations. + Provide comprehensive support for service desk operations addressing user inquiries and resolving issues promptly. + Maintain and troubleshoot POS software and hardware to ensure smooth retail operations. + Collaborate with team members to develop and implement IT solutions that enhance business processes. + Monitor system performance and proactively address potential issues to minimize downtime. + Document and update technical procedures to ensure consistency and knowledge sharing within the team. + Conduct regular training sessions for team members to enhance their technical skills and knowledge. + Coordinate with vendors and external partners to resolve complex technical issues. + Ensure compliance with IT policies and procedures to maintain data security and integrity. + Participate in rotational shifts to provide 24/7 support coverage for the organization. + Communicate effectively in English both written and spoken to interact with stakeholders and team members. **Qualifications** + Possess strong experience in Windows Client OS Patching and Oracle Application Patching. + Demonstrate proficiency in Windows PowerShell for task automation and scripting. + Have a solid understanding of service desk operations and POS software & hardware. + Exhibit excellent problem-solving skills and attention to detail. + Show ability to work in a hybrid work model with rotational shifts. + Display strong English language skills for effective communication. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.