This Title Specialist position will process title transactions involving the transfer of owner/state received from lenders and dealers and lien adds. The Title Specialist is accountable for working in a team environment to ensure professional and efficient customer service.

Must have experience with Office Software, e.g., Word, Excel, OutlookExcellent verbal and written communicationsDetail-oriented; team player; excellent customer service; quick learner; organized; adaptable and open to change; multitasker; open to overtime; strong research and problem-solving skillsRecords incoming titles and documents daily according to established proceduresReviews all documents received to ensure that they are acceptable according to applicable state and DMV requirements and that all forms are completed, signed, and notarizedPrepares necessary documents required for titling or registration processes including signatures under POATroubleshoot problems and finalize the correct resolution to specific titles, odometer discrepancies, and power of attorney, and performs title history checks as neededCourteously interacts with state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactionsResponds to customer requests, concerns, and problems and ensures immediate response and follow-through until the issue is resolved, trying to find assistance management as needed; documents requests and resolutions in the Activity History section of DDI’s software programRecords all transaction details, including customer requests and resolution, in the Activity History section of DDIs software programResponds to email inquiries from all customers in a timely and qualifiedShips packages to multiple locations, both domestic and internationalMaintains an organized workspace/area that is conducive to the overall success of the departmentMay be asked to work overtime as the needs arisePerforms other duties as assigned