Description

Job Description

•\tAccurate processing of automotive titles for lending partners

•\tReview and audit loan and title documents for accuracy

•\tManagement of a Queue system used to disburse tasks/action items

•\tProvide excellent customer service on outbound and inbound calls, including responding to voicemails, emails and text messages to obtain missing documentation

•\tResponsible for learning, knowing, and navigating state specific title laws & requirements for perfecting liens

•\tProvide detailed document on the system used/ create record as needed and directed by policy/procedure

•\tRecognize “red flags” or potential fraud when reviewing accounts/question things that appear suspicious

•\tDe-escalate situations when necessary with customers and vendor network

Shift:

Can start anywhere between 7:30 and 8:30 am as long as an eight hour shift is completed.

7-4, 7:30-4:30, 8-5

Minimum education is a high school diploma.

This position needs to sit onsite 100% of the time and there is no room for remote work. These documents are confidential and regulations need to be followed regarding the safe keeping of vendor/customer information.

Additionally:

- Processing 15-20 titles a day

2 main groups; Repossession and Refinance

- They are completing the applications and sending them out to the DMV/BMV

- Cannot have any errors

Additional Skills & Qualifications

MUST HAVES:

- Proficient in MS Office products (Outlook, Word, Excel, PowerPoint) - must be able to navigate Outlook and create rules that auto assign emails to a specific folder as they come into the inbox

- Minimum of a high school diploma or equivalent required

- 2+ years experience working with specifically auto loan and/or titles processing

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Sep 5, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.