This Title Clerk position will be processing title transactions involving the transfer of owner/state received from lenders and dealers and lien adds. The Title Clerk is accountable for working in a team environment to ensure professional and efficient customer service.

 

Have experience with Office Software, e.g., Word, Excel, OutlookExcellent verbal communications and written skillsPrecise; teammate; excellent customer service; quick learner, organized, open to change, multitasker, open to overtime, and strong researchAccurately record incoming titles and documents daily according to established proceduresReviews all documents received to ensure that they are acceptable according to applicable state and DMV requirements completed, signed, and notarized accuratelyPrepares necessary documents required for titling or registration processes including signatures under POATroubleshoot problems and conclude the correct resolution to specific titles, odometer discrepancies, and power of attorney, and performs title history checks as neededInteract with state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactionsRespond to customer requests, concerns, and problems and ensure immediate response and follow-through until the issue is resolved,Assistance management as needed; documents requests and resolutions in the Activity History section of DDI’s software programRecords all transaction details, including customer requests and resolution, in the Activity History section of DDIs software programResponds to email inquiries from all customers in and timely methodShips packages to multiple locations, both domestic and internationalMaintain a neat workspace/area that is conducive to the overall success of the departmentMay be asked to work overtime as the business needs arisePerforms other duties as assigned