Requisition ID: 253155 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

In this role, you’ll lead the delivery of digital self‑service capabilities that enable clients to seamlessly manage their investment accounts. You will shape the end‑to‑end investment servicing experience including account maintenance, contributions, withdrawals, transfers, PAC management, and other key servicing features.

As the owner of the investment servicing product backlog, you will translate strategy into roadmaps and deliver high‑impact improvements that strengthen Scotiabank’s digital investments experience.

Working closely with Design, Engineering, Change Management, Compliance, Risk, and Advisory teams, to champion client‑centric solutions that reduce reliance on assisted channels, improve efficiency, and enhance convenience and confidence for clients as they manage their investments.

 

Is this role right for you? In this role, you will:

 

Data‑Driven Decision Making

Leverage data, behavioural analytics, and client insights to guide prioritization, validate product hypotheses, and optimize end‑to‑end investment servicing flows. Ensure the implementation of analytics, and reporting frameworks to enable measurement, monitoring, and continuous improvement.

 

Product Ownership & Delivery

Prioritize and manage backlogs aligned to investment account self‑servicing capabilities. Work closely with Engineering, Design, Operations, Technology, Compliance, and business partners to deliver features through multiple release cycles. Translate strategy into actionable requirements by developing user stories, acceptance criteria, definitions of done, and supporting core Agile ceremonies.

 

Customer & Stakeholder Leadership

Champion a client‑focused culture by delivering intuitive, reliable, and transparent digital experiences that align with regulatory expectations. Build trusted relationships with stakeholders across the Business Lines, Digital Banking, Contact Centres, Branch Advisory teams, Risk, and Operations. Educate partners on product strategy, roadmap dependencies, and delivery milestones.

 

Risk, Compliance & Controls

Understand how risk appetite and control frameworks influence investment servicing features, ensuring solutions comply with regulatory, suitability, operational, and technology requirements. Embed secure, compliant, and auditable digital flows for investment activities such as contributions, transfers, and account updates.

 

 

Do you have the skills that will enable you to succeed in this role? 

Minimum 5 years experience in building customer facing digital products Managed a technology product or a digital journey end to end, from inception to delivery Ability to build trusted relationships, instill confidence and influence stakeholders Skilled at identifying and solving ambiguous problems to drive customer and business value Knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Finance Excellent organizational and analytical skills with strong attention to detail Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations Investment knowledge considered an asset

 

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.