Job Description

You get to work alongside a Fashion team to accessorize the client’s look, promoting CHANEL’s watch & fine jewelry creations and workmanship and helping clients discover another side of the House of CHANEL. You also help to upskill the Fashion boutique team by running workshops to share our watch & fine jewelry collection stories, specialist knowledge and storytelling methods. 

If you are a watch & jewelry enthusiast and this resonates with you, come join our team of Timepieces & Fine Jewelry Specialist! As the Front Face of CHANEL, you will play a critical role in delivering a unique luxurious and inspirational experience for all our clients – selling a style and a dream, not merely a product. 

As our Timepieces & Fine Jewelry Specialist, you can look forward to excellent career growth and advancement opportunities within the boutique team across the House.

Key Responsibilities:

Sales Management & Operations

Work with the Boutique team to achieve the monthly Timepieces & Fine Jewelry targetsProvide qualitative feedbacks regularly to Boutique Manager and Product Manager on collection performance and product quality issueWork with Boutique Manager and Product Manager to push challenging items and share with team and/or by liaising with merchandising team or boutique management to increase focus and visibilityUphold Ready-to-wear environmentPartner with boutique Visual Merchandiser team on launches, ensure frequent changes on display and on new itemsProactive in working with merchandising team on mid /season end stock consolidationAdvise Assistant Boutique Manager to ensure tidiness on Timepieces & Fine Jewelry area at all-time both front and back of house  in order to increase visibilityCoordinate with stock team on stock requests and proactive in sharing stock or offer transfers between boutiquesAssist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge

Client Understanding & Customer Service

Be our brand ambassador and transmit our brand values and culture to clientsDevelop strong, lasting relationships with clients and build emotional connections with themEnsure all Customer service and after-sales requests are handled according to guidelines

Training

Conduct in-store flash training and information update for new launchesCoach, share and demonstrate market knowledge in fashion, watches & fine jewelry to teamOrientate new staff on Timepieces & Fine Jewelry category

Qualifications:

Minimum 3 years of sales experience (Luxury Retail background a plus)Experience working with international Watch & Fine Jewelry brandsExperience of handling high profile clienteleStrong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skillsKnowledge of Watch & Fine Jewelry competition environment & trendsWell Groomed – High level of Sophistication & RefinementExcellent communication skillsAble to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.