As the Time Capture Lead, you will be responsible for managing Time Capture and system activities to ensure accurate and compliant data is sent to Payroll for processing. You will work with relevant stakeholders to ensure appropriate risk/audit management and business continuity strategies that are designed and implemented to maintain agreed performance standards in accordance with Service Level Agreements, legislation, policies and procedures.

Key Responsibilities

Ensure effective management and resolution of incidents, service requests, and problems within the Time Capture applications, as well as integrated solutions. This will be achieved primarily through external service providers and includes monitoring performance and managing vendors to achieve SLA’s and other service management deliverables. Identify and apply innovative approaches to increase maximise the effectiveness of systems and solutions for our stakeholders Work closely with the business and IT resources and vendor partners to ensure that problems are resolved in a timely manner, and requests are prioritised.   Working with the business stakeholders to determine key business needs / requirements and ensuring appropriate options are considered for Time Capture systems.Managing and QA’ing delivery of minor works & enhancements within Time Capture or other integrated systems and tracking hours utilised against a pool of available discretionary effortEnsure all system changes are made in accordance to the Downer IT Change Management policies and procedures as well as application design principles. This includes release & deployment planning and schedulingMaintaining clear communication with customers, key business stakeholders and vendors   Ensuring service providers maintain systems documentation and templates accurately and in a timely manner   Work with peers and other SME to address high risk or non-compliant process across the business in a sustainable way. Drive and lead business improvement activities to ensure compliance obligations are met. Identify any calculation issues with the configuration/logic for the timekeeping system and analyse pay rule design for process improvements Stay current on internal & external policies, legal & legislative/regulatory agencies impacting time/attendance activities and analyse pay and details on employee statements to ensure compliance. Support EBA build team with system test cases Work with cross functional teams to plan, coordinate and execute various initiatives throughout the year. Providing input into roadmaps for Time Capture Solutions in terms of platform maintenance, DR scheduling, configuration item upgrades and enhancements, data archiving and decommissioning. Ensuring that IT service management processes and policies are adhered toParticipate in disaster recovery exercises and remediation. Remediate audit findings and execute agreed elements, including security reviews every 6 months Close liaison with any Time Capture based projects and proactive engagement to facilitate a smooth service transition. Work with designated business stakeholders & IT Service Providers to establish agreed procedures aimed at maximising system data integrity.Ensure software license usage is measured and in compliance with vendor licensing terms.

 

What You Will Bring

Technical knowledge of applications being supportedExperience of SDLC application process to manage vendor deliveryDemonstrated ability to develop and implement new processes and procedures as new technology, service requirements, work methods or compliance requirements emerge.Advanced ability to communicate clearly, concisely and appropriately both orally and in writing.Strategic thinker, being able to programme design and can translate requirements and recommendations into action.Demonstrate initiative to work independently, accurately meet deadlines.Ability to analyse large amounts of data to identify and resolve issues, well-developed problem-solving skills;Ability to maintain confidentiality with highly sensitive information and adhere to data privacy and internal compliance requirements.Strong organisational skills with the ability to manage multiple priorities, work under pressure and maintain a high degree of accuracy in a fast-paced, deadline-driven environment;Ability to meet key timelines for processing. 

 

Benefits of working with Downer 

Work with an ASX listed company, working with market leaders.Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:Professional development programsAccess to professional memberships and industry networksBe part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:Flexible work arrangementsParental leaveEmployee Assistance ProgramPrograms promoting diversity and inclusionA range of Corporate Benefits, including: Discounted services (car hires, hotels, insurance, retail stores, gyms)