Time & Attendance Analyst

The Time & Attendance Analyst will report to the Time & Attendance Manager to provide support in the administration, testing, training, and user support of the Time & Attendance system. The role will also support future efforts to rollout the system to other business segments and countries.  In addition, the responsibilities will include being the primary owner for supporting end-user issues and questions.

Responsibilities

Responsible for supporting the bug fixes and enhancements to the business configuration for WorkForce Time & Attendance solution, which includes identification, management and testing.Manage the user inquiries/tickets via email and Service Now ticketing systemProvide end-user support, investigating and resolving inquiriesInteract with IT team and vendors assisting to resolve issuesTrain and Advise business users in the effective use of the applicationProvide ongoing training for new Time Admins and ManagersDevelop/Update training documents for new functionality and future rolloutsServe as key SME (Subject Matter Expert) to the Business and IT teamsAssist in training and updating job aids. Communicating updates, systems and business changes to stakeholders as needed.Manage the implementation, maintenance and support for the time clocks used at the different company officesSupport Payroll team with inquiries, updates and corrections on the Time & Attendance export every pay period to ensure 100% accuracyManage role assignments and delegation of employees to the different roles.Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Requirements

Bachelor’s degree or equivalent business experience preferredUnderstanding of System Requirements, User Stories, and Use CasesProficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Great customer service skills. Ability to work well with a variety of clients over the phone.Possesses strong analytical skills to critically evaluate information gathered from multiple sourcesMust be a team player but also able to work independently.Ability to build and maintain strong relationships across functions and levels of an organization to drive teams towards success-based resultsThe ability to research / analyze a problem autonomously before seeking assistance.Desire to learn, improve performance, and ask questions.An effective communicator with excellent written, verbal, and presentation skill.Must be focused, goal driven, accountable, and exhibit significant attention to detail.Experience or background in HR, Payroll, or Time and Attendance

Recommended

Programming/IT experience to write queries and to be grasp system configurationExperience or background with Time & Attendance systems and implementations.Must be able to think at the strategic level while implementing at the project level.Ability to work in a pressure paced environment.Experience in business solutions or operations analysis preferred