The Time & Attendance Specialist will support the Time & Attendance system, ensuring accurate configuration, user support, and successful system operation. In addition, this role will cooperate closely with the Payroll team to support data accuracy and help with basic payroll-related tasks. The position offers an excellent entry point into HR/payroll operations for a detail-oriented, tech-savvy candidate with strong communication skills.

Key Responsibilities

Serve as a first point of contact for user inquiries related to time & attendance systems

Investigate and resolve issues or escalate them to IT/vendor when necessary

Manage tickets and respond to employee questions via email

Coordinate updates, testing, and rollout of new T&A functionalities

Provide training and support to managers and time administrators

Maintain and update training materials and support documentation for end users

Support the Payroll team by preparing, validating, and correcting time data reports prior to each payroll cycle

Ensure accurate export of time data for payroll processing

Assist with updates and entry of recurring payroll elements (e.g. shift differentials, overtime)

Participate in audits and ensure data compliance

Help maintain user roles and permissions in the T&A system

Requirements

Bachelor’s degree or equivalent practical experience

Experience in HR, payroll or time tracking support is a plus

Strong Excel and data handling skills

Detail-oriented with strong organizational and analytical skills

Good communication skills, fluent in English

Ability to troubleshoot issues independently and propose solutions

Proactive mindset, willingness to learn, and ability to collaborate across functions

Comfortable working with systems and tools (e.g. Workday, SAP, Kronos – any experience is an advantage)

Nice to Have

Experience supporting payroll or time tracking processes

Knowledge of labor laws related to working time and leave

Familiarity with ticketing systems

Experience in user training or creation of support documentation

Ability to support small system rollouts and testing