The Opportunity:
CACI is seeking a Tier II Systems Engineer to join our Tier II technical operations and maintenance team on a contract supporting Department of Homeland Security. The Tier II Systems Engineer is primarily focused on systems administration support and will respond to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.
Responsibilities:
Serve as a Tier II Technical Operations member responsible for break/fix and completing pre-defined requests. Responsibilities include:
• Respond to systems and networking alerts, triage, troubleshoot, and resolve incidents.
• Work closely with other support teams to ensure incident events are handled in a timely manner.
• Handle incoming technical escalations from Service Desk, Network Operations Security Center, and other support teams.
• Draft and send incident notifications to government stakeholders and other support teams.
• Monitor and perform health checks of systems critical to infrastructure including servers.
• Document, track, and coordinate incidents in ServiceNow.
• Escalate unresolved issues to Tier III.
• Join troubleshooting bridge calls for major incidents.
• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as Active Directory accounts, passwords, groups, permissions, and shares.
• Perform patching, updates, upgrades and other maintenance activities.
• Communicate directly with end-users as necessary, to resolve issues and complete requests.
• Assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train to also support network administration.
• Perform additional duties as assigned.
Qualifications:
Required:
• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• BA/BS + 8 years of applicable experience
• Any relevant Microsoft Windows administrator certification
• ITIL Foundation certification (not required to start but expected to attain in first six months)
• Flexibility to work any of the following shifts to provide coverage:
• MON – FRI 10am– 6pm
• Work on-call rotation to respond to incident escalations.
________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.