LDRM is looking for a Tier II Systems Administrator to work in Portsmouth, NH. To join our team of outstanding professionals, apply today! **Job Summary:** Tier 2 Support providing technical support to the Center including escalated problems with deployed Department of State Applications. You will provide technical support to a large, primarily Microsoft multi-server network environment including desktop and Active Directory support. Additionally, you will support computer/server operations, network access, database management and maintenance, and software configuration control. Document and analyze computer systems in peak performance efforts. You will plan, coordinate, test, implement and provide post implementation support for enhancements and maintenance upgrades of various systems at NVC. An ideal candidate would also be able to support an Oracle Linux 8 server. We use an ITIL model which stresses first call resolution and when taking the initial service request is empowered (and expected) to use their professional judgement, experience, and training to solve whatever user problem you encounter. If you do not have the ability to resolve an incident, seek real-time training and still "own" the ticket. **This position is being posted in support of OneZero Solutions recruiting efforts. All qualified applications will be forwarded to OneZero Solutions for consideration.** **You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire.** **Responsibilities** + Provide Tier 2 applications support by providing services to ensure effective provisioning, installation/configuration, operation, and maintenance of applications software and related infrastructure + Participate in technical applications and knowledge base development + Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements, including local / enterprise configuration control and information security planning and operational requirements + Assist project teams with technical issues in execution, testing, roll-out and maintenance of applications + Participate in projects to ensure smooth transition of initiatives from development and modernization/upgrade efforts to production, by performing operations support activities as required + Configure and support varied printer and copier devices + Provide ongoing support for production users + Perform system management and maintenance of a Microsoft multi-server network environment including desktop provisions for over 800 Windows workstations within an Active Directory structure + Administer network access, database management and maintenance, and work with management to support contractual needs and requirements. + Provide administration, deployment, and maintenance of production workstations, servers, and peripherals + Review and maintain site compliance with Department of State Information Assurance tools + Develop and maintain backup schedules + Manage group policies + Creation and compliance of user accounts and access through Active Directory and other DOS systems + Investigate and produce purchase recommendations based on customer or production user needs + Maintain inventory of consumables and hardware + Microsoft Certificated Professional (MCP) certification preferred + Administer Oracle Linux 8 + PowerShell scripting **Qualifications** + Bachelors degree in a relevant field + Strong communication skills are a necessity. + Ability to coordinate with other team members on-site, as well as with supporting teams at other sites. + The ability to not only learn and adapt as necessary but also be willing to share your knowledge with others. **You must also successfully complete a criminal and credit background investigation as well as a comprehensive investigation as part of the security clearance process before you can begin work.** **Physical Requirements:** While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job. **Work Environment:** You will primarily work in an office environment but may be required to work in other work environments as well, such as a home office or other location. At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles. **Job ID** 2025-18752 **Work Type** On-Site **Company Description** **Work Where it Matters** LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. **As an LDRM employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. OneZero, the Information Technology contractor at the National Visa Center in Portsmouth, New Hampshire, is an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers/ **Position Title** : T2 Systems Administrator **Location:** Portsmouth, NH On Site **Clearance:** ACTIVE SECRET We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).