Will work 100% onsite in Overland Park KS Top Skills - Must Haves + Network Monitoring of 5G Top Skills' Details- 1–3 years of experience in a telecom or cloud-based NOC environment. - Exposure to RedHat OpenShift (OCP) platform and container-based ecosystems is required. - Experience supporting Telco Core applications (IMS, PCRF, HSS, 5GC, etc.) in production is preferred. Skills - Understanding of Day 2 operations (monitoring, scaling, logging, fault detection) in a Telco environment. - Familiarity with cloud-native observability tools (Prometheus, Grafana, Alertmanager, OpenSearch, etc.). - Basic understanding of Kubernetes/OpenShift concepts: pods, namespaces, deployments, health probes. - Working knowledge of Linux CLI and troubleshooting commands. - Strong analytical and communication skills. - Ability to follow SOPs, handle shift-based work, and act quickly under pressure. Description Key Responsibilities Monitoring & Operations - Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications. - Use observability tools (e.g., Prometheus, Grafana, OpenSearch, or OneConsole) to track system health, resource usage, and service metrics. - Acknowledge, validate, and log alerts triggered by monitoring systems. - Understand platform and application-level telemetry data to identify symptoms of degraded service. Incident Handling & Escalation - Perform first-level diagnosis to isolate faults (log analysis, symptom matching, known errors). - Document issues in the ticketing system (e.g., ServiceNow) with clear categorization and impact statements. - Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix. Runbook Execution - Execute predefined operational SOPs and L1 playbooks for alert remediation (e.g., pod restarts, basic config verifications). - Track and report progress on ticket resolutions during shifts. Collaboration & Reporting - Coordinate with Tier 2/Tier 3 teams for unresolved/complex incidents. - Participate in shift handover activities ensuring knowledge transfer. - Maintain shift logs, incident timelines, and daily activity reports. Skills Network, Automation Additional Skills & Qualifications Preferred Certifications (Not Mandatory) - Red Hat Certified Specialist in OpenShift Administration - CCNA / CompTIA Network+ - Any certification related to Kubernetes/Cloud Monitoring Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Overland Park,KS. Application Deadline This position is anticipated to close on Aug 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.