Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

Resolve Tier 0/1 tickets within 48 hours.Provide support for username/password issues, basic troubleshooting.Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

1+ years of work experience is required.Bachelor’s degree is required. An associate’s degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

 

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Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.