Our client is looking for a Tier 1 Specialist to sit in Woodlawn, MD who will be responsible for supporting government customers locally and throughout the country. This individual will also be responsible for:

Preparation of documentation, status reports, work plans, service tickets
Assist in development of Quotes and Rough Order of Magnitude’s (ROM’s)
Maintain multiple tracker databases daily.
Work with all other members of the Service Team to ensure all quotes are all inclusive of parts and applicable labor and Other Direct Cost’s (ODC).
Coordination of service visits with subcontractors and technicians – dispatching for field work
Coordination with field technicians to ensure service is complete and all paperwork is received and ready to be submitted to customers.
Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests
Establishing and maintaining program records and database files
Coordinating program travel when necessary
Maintaining content in the program management information system and SharePoint
Assisting with program scheduling activities
Performing other administrative duties as assigned
Implementing program administrative policies and procedures
Creating and tracking program Change Order Requests and Billable Service Requests or Quotes

Salary ranges from $50-62,000

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