Job Description The CGPTE Application Support Specialist provides front-line technical support for ChatGPT Enterprise users, delivering timely triage, resolution, and escalation of user issues. This role is critical to ensuring successful user adoption and satisfaction during the enterprise rollout. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 1-3 years of experience in technical support, help desk, or customer service roles • Experience with ServiceNow ticketing system preferred • Experience supporting enterprise software applications • Familiarity with AI tools or chatbot technologies preferred • Strong troubleshooting and analytical problem-solving skills • Proficiency with ServiceNow ticketing system and workflow processes • Understanding of enterprise authentication systems (SSO, SAML, etc.) • Basic knowledge of web technologies and browser-based applications • Familiarity with Microsoft Office 365 and enterprise productivity tools • Associate's degree in Information Technology, Computer Science, or related field preferred • Relevant certifications in customer service or technical support preferred • ITIL Foundation certification preferred but not required