ThousandEyes - Adoption Engineer Apply (https://jobs.cisco.com/jobs/Login?projectId=1448402) + Location:Offsite, Mexico City, Mexico + Area of InterestSales - Services, Solutions, Customer Success + Job TypeProfessional + Technology InterestCloud & AI (DCN & Compute), Internet & Mass Scale Infrastructure, Internet of Everything, Network (incl: IIoT, SD-WAN, & ThousandEyes), Networking + Job Id1448402 **Who We Are** CiscoThousandEyesis a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones theydon’town. Powered by AI and an unmatched set of cloud,internetand enterprise network telemetry data,ThousandEyesenables IT teams to proactively detect, diagnose, and remediate issues – before theyimpactend- user experiences. ThousandEyesis deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. **About The Role** We are looking for an exceptional Adoption Engineer to join our team ofsuperheroes. You will have the opportunity to be the customer interface of an excitingnew technology. The Adoption Engineer is a member of theThousandEyesSystems Engineering team tasked with optimizing adoption andutilizationthrough best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post-sale technical consultant throughout the customer's lifecycle. This role is accountable for ensuring the success ofThousandEyescustomers, the execution of adoption-driven playbooks, product training, and customer roadmaps. **What** **You’ll** **Do** + Proactively reach out to customers to build andmaintaina trusted advisor relationship and create technical champions + Collaborate with the Customer Success Specialist and Sales team on account strategy + Identifycustomer strategic initiatives and potential use cases + Engage with customers to drive adoption through best practice recommendations and increase the valueThousandEyesdelivers to their business + Activelyidentifynew and expansion opportunities + Share customer feedback and enhancement requests with the Product team + Deliver product updates sessions highlighting new capabilities that have been released **Minimum** **Qualifications** + 3+ years of Technical Support, Solutions Engineering, ProfessionalServicesor similar technical customer facing roles + Strong desireto learn and ability to work independently in afast-pacedenvironment + Knowledge of network infrastructures, cloudtechnologiesand application frameworks + Superbcommunication, presentation, and problem-solving skills + C1English and one of the Iberian languages (Portuguese or Spanish) arerequired + Ability to lead hands-on demoof technicalproductsto diverseaudiences. + Bachelor’s degree or equivalent in Computer Science or related field **Preferred Qualifications** + Experience with scripting languages (e.g., Python, Perl, JavaScript) + Hands-on experience withThousandEyesand/or other assurance solutions + General understanding of the Cisco Networking portfolio + Additional European languages are highly desirable **Why Cisco?** **At Cisco,** **we’re** **revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.** **We’ve** **been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.** **Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and** **you’ll** **see that the opportunities to grow and build are limitless.** **We work as a team, collaborating with empathy to make really big things happen on a global scale.** **Because our solutions are everywhere, our impact is everywhere.** **We are Cisco, and our power starts with you.** **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.