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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role you will:

To engage with stakeholders such as GTPM, TPM, Risk Stewards, TPROs, TPEMs and Procurement to anticipate, prevent, adapt, respond to, recover and learn from third party risks or issues.

To analyse third party management by process design, systems and data.

To develop and maintain operational monitoring and strategic supplier management insights using appropriate tools. Chosen visualisation tooling is QLIKsense

Prioritised and effective engagement with stakeholders such as Third-Party Risk Officers (TPROs), Third Party Engagement Managers (TPEMs) and Procurement to drive action on third party risk control, performance or incidents. This ensures HSBC is operationally resilient.

Third party risk control governance reporting e.g. Key Indicators (KCIs, KRIs, KPIs), Concentration risk, Supply Chain Mapping, Supplier Performance.

Third Party Risk Officers (TPROs), Third Party Engagement Managers (TPEMs) and Procurement to steer and drive value from third party relationships with suppliers.

Better Third-Party Management data quality and completeness e.g. Supply Chains

More efficient risk management e.g. reduced effort/time/cost to perform supplier management

Swift and effective response to suspected or known third party incidents.

Operational Resilience and Third-Party Management continues to be increasingly monitored and measured by global regulators. Concurrently, the supplier environment provides high value, complex technological opportunities (e.g. genAI, quantum, cloud services) which present challenges to risk management practice. The ability to evolve and assure all global, regional and local Operational Resilience and Third-Party internal and external standards are being met is challenging and paramount for sustainable success.

GCIO TPM is a global function, there are six vertical workstreams.

It is critical for the function to monitor day-to-day operations with third party suppliers meet HSBC TPM policies, frameworks and standards, and supply chain risk is accurately represented and managed within appetite.

The Consultant Specialist will work within the Insight workstream (a horizontal and vertical stream) which has three core BAU objectives.

BAU TPM monitoring and engagement via weekly Governance. The Insight team produce dashboards as tools to present risk monitoring reports to identifying risks and issues. They develop insights into clear messages with required actions upholding a high standard of operation.

Produce Strategic Suppler Management insights e.g. selection/consolidation, cost/risk/performance/incident optimisation.

Conducting data collection exercises in response to incidents. Validate if issues are thematic via read across. Identify and remediate data gaps, risks or issues.

Insight team operate ~7 QLIKsense apps to users globally. Apps are in-production for Governance materials and continuous monitoring of risks issues.

The role will involve frequent liaison with a large range of stakeholders including: GBGF and Regional TPROs, Chief Control Officers (CCOs),Risk Stewards

Procurement: Global Third-Party Management (TPM), TPM Hub

Governance: Utilising existing reports, designing new reports, dashboards and producing analysis to generate rich Third-Party Management governance materials (Cost, Risk and Performance/Incident related). Managing various sources as inputs and translating into meaningful outputs to convey key risk controls positions and actions e.g. KCIs, Cyber or Contract Risk. Ensuring timely and quality submissions.

Oversight: Analyse TPM environment end-to-end to provide direction and visibility for all activities to be undertaken by the Technology TPRM team, scan TPM landscape (primarily systems, data, tools processes) and provide insights to arising risks or issues. Escalate key items for attention and table facts to discuss collaboratively and propose next steps.

Managing Risk: Analyse TPM Policy, Frameworks, emerging themes, and standards crosscheck with Systems, Processes and Data. Identify risks or issues, innovate technical solutions to monitor and/or operate consequent actions such as remediation or exceptions.

Collaboration: Build close working relationships with key stakeholders across the Bank to ensure the Tech TPRM objectives, MI and tools are understood and used to manage of risks, controls, and issues.

Optimisation: Drive optimisation and improve the efficiency and effectiveness of the TPRM systems, processes, and data.

Incident Management: Support Incident Management related matters with data mining, analysis, and outreach surveys to create new datasets and MI supporting issue remediation and closure.