**Date Posted:** 2025-12-21 **Country:** Thailand **Location:** Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok Instructions/Help Text: Replace all italicized text below each section header Do not include a company description or Equal Opportunity Employer Statement in the Job Description box as these two sections are automatically embedded in posted job adverts on the job board. **Job Title** Thailand IT Infrastructure Specialist, Full Time **Role Overview:** The IT Infrastructure Specialist will be accountable and responsible for all infrastructure project and operations for our Thailand office. This is an exciting position that involves partnership of Otis global IT partners in Network, Compute/Storage and Workplace, collaboration with global and regional Digital Technology teams to provide excellent service level in IT services to your end users. You will report to the Asia regional DT Infrastructure lead who will provide you access to mentorship, development opportunities and exposure to a multicultural work environment. **On a typical day you will:** + Responsible for all IT Infrastructure and administrative operations duties. + Work with 3rd party (Global and Local) on all IT infrastructure services ensuring stability, performance, and security of core infrastructure systems. + Personal Computer/Network and Server + Multifunction Printers + Data center environment + Local Telecom + Mobile devices (AirWatch/Intune) + Oversee day-to-day IT operations & managing incident resolution process via INC management tool (Service Now), to ensure the issue has resolved within reasonable time. + Plan, track, and optimize IT budgets to align with organizational objectives. + Communicate IT global policy & new IT solutions to local users, to ensure they are understanding and following appropriately. + Maintaining and monitoring global and local project plans and project schedules. + Lead and collaborate on global-to-local IT projects ensuring timely delivery and compliance. + Providing administrative support as needed. + Need to create written documentation required for excellent English written and verbal communication. **What You Will Need to be Successful:** + Proactive attitude, customer service orientated approach & willingness to meet or exceed expected service level. + Excellent verbal, written and presentation skills in English. + Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field. + 5 years’ experience in related field. + Proven experience in IT infrastructure management and endpoint administration. + Excellent communication and collaboration skills for working with global and APAC teams. + Familiarity with compliance frameworks and cybersecurity best practices. + Strong knowledge of Google Cloud, Microsoft Azure, Microsoft Intune, network systems, and cloud monitoring tools. + Ability to manage budgets and vendor relationships effectively. **Local Benefits or Selling Statement** Per HR Policy Apply today to join us and build what’s next!. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.