Test Manager (MT5) - Payments and E-Channels Listing reference: capbw_002452 Listing status: Online Apply by: 22 August 2025 Position summary Industry: Banking Job category: Banking, Finance, Insurance. Stockbroking Location: Windhoek Contract: Permanent Remuneration: Market related EE position: No Introduction Primary purpose of the position: Reporting to the Senior Operations Manager: Payments & E Channels, the Test Manager position will have oversight of past, current and future IT system changes that will be implemented. Leads the implementation and compliance to the testing strategy, approach and compliance whilst ensuring that strategic objectives of lowering cost to serve and enhancing customer experience are delivered. Reviews LBCs and change requests as part of the agile delivery train to ensure that deliverables are sufficiently testable. Co-creates testing approaches with business owners and project sponsors for change and run items alike. Identifies risks in delivery and outlines which testing approaches are best suited to mitigate risks. Reviews whether the test cases created by business address the risks. Verifies the completeness and correctness of test cases and proper documentation thereof. Will ensure that the testing environments are fit for purpose and that suitable testing diagnostics are identified and deployed to automate testing. Job description

Principle accountabilities
1.   Testing strategy
•    Reviews the IT testing strategy policy in partnership with solution providers. 2.   Testing Guidelines
•    Owns the compilation of risk-based testing guidelines.
•    Publishes testing best practices.
•    Develops KPI’s to understand what successful testing looks like
•    Develops KPI’s to understand what efficient testing looks like 3.   Testing training 
•    Compiles testing training to business counterparts.
•    Delivers testing training in collaboration with the organizations training capability. 4.   Testing environment reviews
•    Reviews the adequacy of testing environments.
•    Makes recommendations how to enhance the testing environments to allow for near real testing scenarios. (automated testing, AI, robotics)
•    Owns the business cases to enhance the testing environments. 5.   Testing 
•    Ensures that LBC’s and CR’s are sufficiently clear to define criteria which can be used to develop a testing scenario 
•    Ensures that the testing guidelines are applied to ensure sufficient levels of testing 
•    Ensures that the agile delivery allows for suitable and multiple engagements for successful interim testing.
•    Reviews testing cases to ensure that the testing strategy, approach and guidelines have been complied with.
•    Makes recommendations to Change Control whether the testing was sufficient and can be recommended for deployment in production. 6.   Continuous improvement 
•    Conducts postmortems to understand any gaps in testing application.
•    Apply continuous improvement to improve testing rigour. 7.   Key Performance Areas
•    Improves the quality of testing 
•    Improves the efficiency of testing
•    No penalties received from payment networks 8.   General
Must be prepared and willing to do any other reasonable and lawful instruction / task and ensure it is carried out on time and correct. Core Competencies
•    Formulating strategies and concepts
•    Strong analytical capabilities
•    Deciding and initiating action
•    Relating & Networking
•    Persuading and influencing
•    Planning and organizing
•    Delivering results and meeting customer expectations
•    Adapting & responding to change

Minimum requirements

Experience, Knowledge and Skills
•    At least 10 years working experience, of which 5 years’ experience in financial services payments, IT
•    Comfortable to exceed in a matrix environment
•    Experience and knowledge of principles and methodologies related to Organisational change, training development, and communication management 
•    Excellent active listening skills
•    Able to work effectively at all levels in an Organisation
•    Ability to influence others and move toward a common vision or goal Qualifications
•    Post-graduate Degree (4 years) in Financial Services /Finance / Engineering / Physics / Mathematics is a requirement.
•    Additional postgraduate degrees or qualifications will be a distinct advantage