Test Centre Administrator
Pearson
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a **Test Centre Administrator** to join our team based in **Taipei.**
**Working Arrangements**
+ Initially a 12-month casual role
+ Working hours are not fixed and will vary, Monday - Friday 7:00am - 9:30pm and Saturday 7:00am - 7:30pm
+ Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.
+ Flexible approach to working is essential as opening hours can vary according to business need.
+ Hour rate at NT$245.00/hour.
**Role**
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
**Key Responsibilities**
+ Provide a high level of customer service
+ Prepare equipment and test environment per company procedures to deliver testing
+ Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
+ Explain the test process to candidates and deal with other queries as required
+ Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
**Experience**
+ Fluent in communicating in English, both verbal and written, as well as Chinese.
+ Good face-to-face communication skills with experience in a customer facing role
+ Ability to work with procedures and policy
+ Strong attention to detail
+ PC literate
+ Ability to deal with conflict and work under pressure.
**Pearson VUE(www.pearsonvue.com)是全球首位使用電腦测试的先鋒,在全球180多个国家設有最全面,最安全的專業考試中心。**
**Pearson VUE提供了良好的职場工作環境,目前台北專業考試中心團隊正在招聘數名考试行政人员。**
**工作需求狀態:**
+ **為期12個月的兼職工作。**
+ **工作時間是排班制、需輪班,週一至週五上午7:00至下午9:30,週六上午7:00至下午7:30。**
+ **輪班工作表會提前2至4週告知您的工作時間和班次。**
+ **因為營業時間可能因業務需求而異,須能配合彈性上班。**
**工作職責:**
**執行考試中的管理和監考; 包括理解、遵守所有審查過程的政策和程序。 對考生展現並提供高水平的客服態度。**
**主要工作項目:**
+ **提供高水平的客戶服務。**
+ **按照公司規定做好執行考試前應有的準備工作。**
+ **根據Pearson VUE和客戶規定的程序報到考生(包括證件的驗證)。**
+ **向考生解釋考場規則、過程,及處理其他相關查詢。**
+ **確保考試進行中的完整性和安全性,維護考試監控的標準。**
**工作要求條件:**
+ **流利的中、英語文能力,包括聽、說、讀、寫中等以上。**
+ **良好的溝通技巧、能力,具有客服工作經驗尤佳。**
+ **能夠徹底遵守公司的政策和程序。**
+ **工作細心、認真。**
+ **熟悉電腦操作。**
+ **抗壓性強。**
1166544
**Job:** Test/Assessment
**Job Family:** PRODUCT MANAGEMENT
**Organization:** Assessment & Qualifications
**Schedule:** PART\_TIME
**Req ID:** 19596
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