Pearson Professional Centres (PPCs) & Pearson Test Centres (PTCs)

Part of an international network of computer-based testing centres, delivering quality examinations in a highly secure environment. Pearson VUE serves a wide range of clients and offers a comprehensive suite of exams, requiring varied approaches in delivery.

Test Centre Administrator: Role Overview

Responsible for administration and invigilation/proctoring of exams, ensuring strict adherence to operational policies and procedures, and delivering high-level customer service within the Test Centre.

Key Responsibilities & Activities

Customer Service / Communication

Provide and maintain a consistently high standard of customer service to all stakeholders.Ensure candidates’ needs—including those with special requirements—are met with understanding and respect.Record and escalate complaints, incidents, or miscellaneous candidate/client issues to the Test Centre Manager.Communicate with technical support to resolve technical issues.Maintain timely, accurate communication and professional relationships with all contacts.Escalate concerns to the Test Centre Manager promptly.

Operational / Administration

Support daily administration and invigilation/proctoring of all tests within the PPC or alternative testing environment.Take responsibility for personal health and safety.Maintain a safe, healthy, quiet, secure, and clean environment for candidates and colleagues.Comply with incident reporting and escalation procedures.Adhere to all company policies and procedures, especially IT, HR, and Security.Undertake additional duties as needed for smooth Test Centre operations.Complete all required accreditations, mandatory training, skills checks, and attend meetings as required.Stay updated on testing requirements and procedures for Pearson VUE clients.Maintain competency in all systems and procedures.Perform daily opening and closing procedures for the test centre.Act Up in the absence of the Test Centre Manager, following the Company’s Acting Up policy.Ensure all hours and leave are recorded and authorized per Company guidelines.Review and prepare exams, process candidates (including security checks), and undertake necessary training and development activities.

Security

Ensure compliance standards are met for Test Centre operations, strictly adhering to Pearson VUE security protocols.Maintain confidentiality of all candidates and proprietary Pearson VUE information, in accordance with local data protection laws.Safeguard the integrity and security of exams.

Essential Experience & Qualifications

Good general literacy and verbal communication in English.Experience in a customer-facing role.Willingness to work flexible hours as required.IT/computer literacy, comfortable with Microsoft Office and Windows applications.Excellent interpersonal skills; able to interact with a diverse range of people.Ability to work in a quiet, exam-based environment.Ability to work under pressure.Excellent attention to detail.Ability to pass Pearson VUE certification for Testing Administrator and achieve annual re-certification.Understanding/experience of a testing environment preferred.Willingness/ability to assume additional responsibilities (e.g., Acting Up for TCM).

Working Arrangements / Environment

Some travel to other work locations may be required.Flexibility in work hours.

 

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