To train and induct new hires To demonstrate the machines for subsidiaries and for end-users. To acquire service contracts and achieve revenue budget and contract penetration. To ensure the proper flow of quality assurance technical information between the FMC India / distributors and FMC AP/ German HQ To prepare spare forecast monthly basis and coordinate with resellers for spare supply to customer To justify the warranty claims from distributors and also the justification of their documentation (service reports) submission To assist the technical service staff in developing and implementing systems and to monitor the overall adequacy and efficiency of technical service management within their responsibility To assist the building up of technical team in India To maintain the filing system for technicians’ certifications after their completion of internal technical training program To assist the installation of machine(s) when a new dialysis center/ distributor is set up To create and update the machine data-management in Techserve To benchmark our dialysis machines with our competitors To participate in product and technical training when there is new product launch