**Additional Information** **Job Number** 25144080 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands, KY1-1209VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Grand%20Cayman%2C%20PO%20Box%2032348%20KY1-1209%2C%20Grand%20Cayman%2C%20Cayman%20Islands%2C%20Cayman%20Islands%2C%20KY1-1209) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **Tennis Coach** Responsible for leading the operations of the tennis department, providing tennis lessons, and coaching to guests. Responsible for greeting all guests and assisting them with requests or services. Responsible for checking appointments, renting equipment, selling of retail, hosting tournament and events, running kids camps, organising clinics and programs, maintaining the courts, keeping the tennis facility clean and safe, maintaining proper email contact to locals and guests and helping out in the tennis attendants to ensure an efficient operation Ideal candidate must have: + Have a minimum of 6 years’ experience coaching tennis at all levels of play and age. Needs to be specialized in training kids starting age 3 years and up. Has to have experience in teaching Cardio Tennis and other adult clinics and drills. + Playing level needs be a minimum of 5.0 USTA. Must be able to play on competitive level throughout the day + Excellent guest service skills and communication skills (English required) + Must be able to work flexible working hours, weekends and holidays Provide group and private tennis instruction to children and adults. Schedule individual and group tennis lessons and clinics. Make tennis court reservations by writing in guest name on schedule. Arrange tennis matches for guests without partners. Fill in as a tennis player in tournaments when necessary. Roll, brush, and line tennis courts to maintain proper playing conditions and appearance. String tennis racquets, make minor repairs, and send racquets out for repair as necessary to maintain tennis equipment in proper working order. Provide information to guests about available recreation facilities, activities, lessons, and equipment. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.