First shift with the hours of 6AM - 3PM. OVERVIEW Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. RESPONSIBILITIES (other duties may be assigned) 1. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone. 2. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. 3. Monitor system performance alerts and notify appropriate IT resources when anomalies are found. 4. Identify technical support trends which require immediate attention. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education • High School/GED required Experience • No experience required. Licenses/Certifications • None Tools & Equipment: • General Office Equipment ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.