Job Responsibilities:

Train, teach and coach FTD and Wire service programs using written and verbal communication.  Execute training classes both in-person and virtually. Coordinate with floral managers and store directors on FTD fulfillment, DoorDash, and Acuview platforms. Assist in set-up for expansion of Wire service systems to store not currently on platform.  Train and monitor wire service execution after launch.  Organize and facilitate design training classes (design experience not required). Troubleshoot inquiries via email, text, and phone. Manage online offerings for wire service platforms. Act as a liaison between stores, corporate team, and FTD.  Monitor key performance indicators for Wire Service and report to appropriate parties Conduct online virtual sessions for programs. Travel to stores several days a week throughout the 5 New England states serviced by the division will be expected with potential for overnight stays

Qualifications:

Strong verbal and written communication skills. Strong leadership and collaboration skills.  Ability to multitask effectively. Proficiency with computers, web-based platforms. Knowledge of floral wire services or ecommerce operations a plus. Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel and TEAMS  Floral wire service experience required, including FTD / 1800 Flowers