About Us
The Marker Union Square is a boutique, independent lifestyle hotel located in the heart of San Francisco’s Union Square. We blend eclectic charm with personalized service to create truly memorable experiences for our guests. Our commitment to excellence extends to our team, where we foster a positive, inclusive, and growth-minded workplace.

The Role
We’re looking for an Assistant Front Office Manager who thrives in a luxury hospitality environment and is passionate about creating exceptional guest experiences. The ideal candidate is innovative, guest-focused, and experienced in developing impactful pre-arrival programs, training team members, and using Opera Cloud to drive results.

This is an OEM (Overtime-Eligible Manager) role, paid hourly at $32 per hour. As per California labor laws, daily overtime is applicable for hours worked beyond 8 in a day or 40 in a week. This role generally works up to 45 hours per week, offering additional earning potential while maintaining a leadership position within the team.

This position is being hired on a temporary, month-to-month basis for up to 6 months, with the potential to transition into a permanent role based on performance and business needs.

What You'll Do

Lead, train, and inspire the Guest Services team to deliver exceptional, memorable service

Design and manage engaging pre-arrival programs to elevate the guest journey

Oversee front desk operations with attention to detail, consistency, and hospitality excellence

Utilize Opera Cloud to manage guest reservations, preferences, billing, and team efficiency

Address guest feedback and concerns with professionalism, urgency, and care

Maintain composure and leadership presence during peak times or challenging situations

Foster a collaborative, accountable, and inclusive workplace culture

What We’re Looking For

2+ years of front office leadership experience, preferably in a luxury or boutique setting

Strong experience using Opera Cloud 

A passion for delivering elevated, customized guest experiences

Strong training and team development skills

Excellent problem-solving, communication, and interpersonal abilities

Flexibility to work weekends, evenings, and holidays as needed

Why Join Us

Be part of a uniquely independent, design-forward hotel in the heart of Union Square

Work with a supportive and passionate team that values innovation and service

Enjoy a role that blends leadership opportunity with hourly compensation and daily OT

Help shape unforgettable guest experiences in a dynamic and inspiring environment

Apply today and take the next step in your luxury hospitality career.