About US: At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Job Title: TEMP - Program Assistant (GARS) Location: Orange, CA (92868) Duration: Contract Shift: Monday – Friday 8:00 am – 5:00 pm Pay: USD 24/hr – USD 26/hr Description : The client is seeking a Temporary Program Assistant (GARS) to support the Grievance and Appeals Resolution Services department. The role involves independently handling administrative tasks, monitoring mailboxes, and ensuring timely processing of appeals and grievances. The assistant may also help coordinate program functions while exercising discretion and judgment. Responsibilities: + Program Support - Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. + Monitors inquiry requests from the Department of Managed Health Care (DMHC), Medicare Complaint Tracking Module (CTM) from the Centers for Medicare Medicaid Services (CMS), Medicare Quality Improvement Organization (QIO) and the State Hearing Office from Department of Social Services (DSS). + Responds to DMHC requests for information in a timely manner. + Sets up complaint case files, enters cases in the GARS system with accurate classification and category types and assigns them to appropriate staff. + Coordinates administrative support for state hearings, serves as a contact with DSS for incoming cases, enters cases in the GARS system, creates electronic files and routes the scanned documents to designated staff and fax required state hearing documentation to the local hearing office as necessary. Minimum Qualifications: High School diploma or equivalent required PLUS 1 year of experience in appeal and grievance guidelines or Medi-Cal/Medicaid or Medicare programs required. Preferred Qualifications: Bilingual in English and in one of client’s defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish or Vietnamese). Required Licensure / Certifications: N/A Application Process Resume Review Initial discussion Video Screening Client Interview Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.