****Applicants must reside in Northeast Ohio** Cleveland Clinic's Business Operations Center serves as a key hub for our Home Care and Hospice operations as well as many administrative and support teams. This collaborative workplace supports a wide range of caregivers, clinical professionals, and operational teams. While many positions are based within the center, numerous home-visiting roles-including case managers, nurses, and therapists-travel throughout the Greater Cleveland and Akron/Canton areas to deliver exceptional care directly to patients in their homes. As a Telephonic Medical Assistant, you will assist with assessments by contacting recently discharged patients to gather information related to health maintenance, document administered patient care, update health maintenance, accurately identify medication changes and update allergies at each visit. This position offers a unique way to enhance your customer service skills within an inviting and encouraging healthcare setting. **This is a remote, part-time role. A caregiver in this position will work 20-24 hours every 2 weeks. Remote work will begin after the initial 3-month on-site training period.** A caregiver who excels in this role will: + Monitor and communicate changes in patient condition. + Administer specific medications under the direction of a physician. + Interact with all callers in a professional and courteous manner in an effort to establish a therapeutic rapport. + Assist in pre-visit planning and updating the health maintenance tab. + Follow the established interview process and specific survey guidelines and document interactions using appropriate grammar and spelling. Minimum qualifications for the ideal future caregiver include: + Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) + One year of healthcare experience in a similar setting + Completion of a clinical externship + Basic Life Support (BLS) Certification through the American Heart Association (AHA) upon or within new hire period Preferred qualifications for the ideal future caregiver include: + Medical Assisting Certification + Current demonstrated clinical proficiency with phlebotomy required, proficiency in EKG **Physical Requirements:** + Manual dexterity to operate office equipment. + May require extended periods of sitting. + Good visual acuity through normal or corrected vision and good audio acuity. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $19.75 Maximum hourly: $27.75 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities