Job Title: Supervisor – Telephonic Case Management

Ascential Care Partners

Reports to TCM Manager

Summary:

Providing quality service and accurate results supports our primary mission as a trusted adviser to our clients. As Supervisor – Telephonic Case Management you will be working in a growing and challenging work environment. Your valuable role as a Working Supervisor will include oversight of a Case Management and Clinical Services team by monitoring referral processing, service levels and quality to ensure cases are managed and closed in accordance with Best Practice and Client expectations. Additional responsibilities will be to coach, mentor and develop the nurses providing clinical services and assisting your manager as required. As a member of the Ascential leadership team, you will continue to reinforce Ascential’s mission of being a market leader and collaborative partner to ACP’s current and prospective Customers. 

Job Description:

Manage a reduced case management boardEnsure appropriate assigning, prioritizing, performance and documentation of nursing activities for your assigned team membersMonitor task due dates using management reports to ensure proper handling and appropriate resolutionRoutinely meet with staff as appropriate to facilitate communication, training, and team buildingPerform Quality Assurance audits through the reviewing of cases on a regular basis Ensure staff are properly trained, through the provision of technical and clinical guidanceEstablish and facilitate cooperative relationships with all parties, i.e., accounts, employers, physicians, preferred vendors, and staffEnsure that account guidelines are followed and respond to customer inquiries, when indicatedAssist the manager with timely performance evaluation to team membersAssist the manager with onboarding, and ongoing training of team members, team meetings, and oversight activities when assignedOther duties as assigned

Qualifications:

Current, active, and unrestricted Nursing licensure or certification in a state or territory of the United States that allows the professional to conduct an assessment independently as permitted within the scope of practice of the disciplineCCM or similar certification, or candidate is willing to obtain within 1 year of serving in this role

Job Requirements:

Experience working in the Workers’ Compensation industry with a strong understanding of case management purpose and processPrevious experience in a supervisory or management roleExperience collaborating with corporate leadership, customers, prospective customersAble to effectively communicate, lead, and motivate within a remote or hybrid work environmentMS proficiency: Word, Excel, PowerPoint & OutlookPrior experience with Datacare’s case management system or similar system preferredMust be proactive and able to prioritize multiple tasks to meet established deadlinesMust be able to work in a fast-paced service environment, work well under pressure and can adapt to a constantly changing environmentMust possess organizational and planning skills, excellent verbal and written communication skills, and excellent interpersonal relationship skillsUnderstanding the insurance/TPA industry and marketplaceTraining, mentoring, and coaching abilityHistory of excellent Attendance and Performance

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

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