Job description / Role Job Type
Full Time Job Location
Baghdad, Iraq Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism

Overview

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are looking for a well-spoken and efficient Telephone Operator to manage all internal and external calls with professionalism and courtesy.

Responsibilities

Read the log book and receive any handover from the night manager/duty manager. Ensure all the systems are up and running within the telephone operator's room, report any defects. Know which events and meetings we have in the hotel. Familiarize with the local news and major events in the city. Answer all guest information quickly and efficiently. Update and maintain files as requested by the telephone operators supervisor and front office manager. Maintain guest database and feed in guest history. Attend daily briefings and training. Action any pending issues that were logged and follow up with the concerned parties. Prepare guest complaints summary and communicate the same to your supervisor. Daily check all meetings, functions, seminars, and events that are taking place during the day. Ensure complete courtesy, friendliness and professionalism at all times; smile! Oversee and control all collateral to make sure that all collateral is as per the hotel standards. Handle guest complaints with utmost courtesy and professionalism; report immediately to senior management. Update hotel information and promotions and communicate with the front office. Ensure proper filing system is in place for proper filing of guest records.

Ideal Candidate Profile

Previous experience in a front office or call center role preferred. Clear and professional telephone etiquette. Fluent in English and Arabic. Knowledge of hotel systems (e.g., Opera) is a plus. Calm and organized under pressure. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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