Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion

Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job description The mission? Answer & shine: Handle all incoming calls promptly, professionally, and with that signature Mama energy. Information guru: Know our hotel, services, promotions, and local hotspots inside out so every guest gets the right answer. Request wrangler: Process guest requests—room service, maintenance, or special needs—with speed and accuracy. Message maestro: Relay messages quickly and clearly to the right team member. Problem-solver extraordinaire: Handle complaints or tricky situations calmly, escalating only when needed. System savvy: Operate calls, voicemails, wake-up services, and keep records in the PMS flawlessly. Collaboration champion: Work closely with all departments to ensure smooth, seamless service. Clean & tidy pro: Keep your workstation organized and welcoming at all times. Confidentiality hero: Keep guest information secure, respecting privacy at every turn. Mama spirit ambassador: Spread warmth, friendliness, and good vibes in every interaction. Qualifications Made for you? Only if... You're calm under pressure: when the lobby gets busy, you keep your cool and get the job done. You're a people person: friendly, approachable, and a natural at building connections. Details are your thing: you catch every misspelling, misplaced key, and forgotten detail like a hawk. You're a quick learner: new systems, procedures, or challenges? You're ready to adapt and excel. You're a team player: collaboration makes your world go round, and you're always ready to lend a hand. Confidentiality is key: guest information is safe in your capable hands. Additional information Your little extras: You're reliable and consistent: when you say you'll deliver, you always follow through. You're a people person: guests and teammates love your positive, approachable vibe. You build connections: you take time to know your guests, creating lasting impressions. You light up the room: your energy lifts everyone around you, making work a joy. You're all about the team: from supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you're ready to bring your energy, passion, and smile to Mama Shelter Dubai, we'd love to hear from you! Let's make every meal a masterpiece and every shift unforgettable.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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