Job description / Role Job Type
Full Time Job Location
Amman, Jordan Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary

Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms are equipped with an array of modern amenities and the latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality, and service which define the company.

The Role

The Telephone Operator will assist in managing the department as a successful independent profit center and provide courteous, professional, efficient, and flexible service consistent with Grand Hyatt Amman and Hyatt International Standards Policies & Procedures in order to maximize guests' satisfaction.

As a Telephone Operator, you will be reporting directly to the Assistant Front Office Manager.

Key Responsibilities: Delivers the brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers as appropriate. Be familiar with the hotel's products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Attends and contributes to all training sessions and meetings as required. Exercises responsible behavior at all times and positively represents the hotel team and Hyatt International. Reads the hotel's Associate Handbook and has an understanding of, and adheres to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Front Office function as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Bachelor's degree, higher education qualification, or equivalent in Hotel Management or any related field. Very good level of English language. 0-1 year experience as a Telephone Operator. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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