Full Time Job Location
Baghdad, Iraq Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
We are seeking a professional and friendly Telephone Operator to join our team in Baghdad, Iraq. As the primary point of contact for our Hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.
- Handle incoming and outgoing calls promptly and professionally
- Provide accurate information about our services and facilities to callers
- Assist customers with inquiries and route calls to appropriate departments
- Maintain detailed and organized call logs
- Coordinate messages and information between different departments
- Operate switchboard and other communication systems efficiently
- Respond to emergency situations calmly and follow established protocols
- Collaborate with team members to ensure seamless communication within the organization
- Stay updated on company policies, procedures, and local information to assist callers effectively
- Maintain a friendly and professional demeanor at all times, representing our organization's values
Qualifications
- Prior experience in a customer service role, preferably in a hospitality setting
- Strong knowledge of proper telephone etiquette and effective communication techniques
- Basic computer skills to navigate organizational systems and record information efficiently
- Ability to remain calm and composed in high-pressure situations
- Exceptional multitasking abilities to manage multiple calls and requests simultaneously
- Detail-oriented approach to ensure accuracy in message taking and information relay
- Flexible attitude and willingness to work various shifts as required
- Strong organizational skills to manage call logs and maintain efficient communication flow
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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