UPMC Mercy is hiring a Full Time Telephone Operator!

The department operates 24/7 and candidates need to be able to work all shifts. This position will primarily work daylight/evening, 2 overnight shifts (every 5-6 weeks) with rotating weekends. 

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers requirements (extension desired, information requested, etc.) and transfer call. Provide status report on any page in progress to the individual requesting the page.