**Description:** You will be responsible for providing an excellent and consistent service to the guests. The Telephone Operator is responsible for providing excellent guest service by managing guest inquiries and handling various administrative tasks as well as interacting with guests to ensure a smooth and enjoyable experience. **Qualifications:** + Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia. + Ideally with a university degree/diploma in Hospitality or Tourism management. + Work experience in customer service field within luxury hotels is preferred. Fresh graduates are welcome. + Excellent communication and interpersonal skills, strong organizational, and multitasking abilities. + Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word). **Primary Location:** MY-10-Kuala Lumpur **Organization:** Park Hyatt Kuala Lumpur **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** KUA002389 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.