This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to manage the central office switches deployed by Spectrum? As a Telephone Operations Engineer I, you will provide support for operations, administration, maintenance, and provisioning of switches, including Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) and packet-based Voice Over IP soft switches.

How You’ll Make an Impact

Conduct daily detailed DNHC process for assigned areas of responsibility.Manage all telephony equipment under moderate supervisionFollow established guidelines for telephone network daily health check procedures and call out protocols during outage situationsUnder guidance of TOE II and III performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity TeamConfigure and troubleshoot SS7, ISUP, and SIP with guidance of TOE II and IIIUnderstand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.Assist with the trouble shooting efforts during major outagesAssist in all Residential and Business telephony issuesDocument switch and telephone network architectureDemonstrate basic IP knowledge, L2, L3 TCP, UDP and telephony equivalentsImplements Method of Procedures (MOPS) created by TOE II and IIISupport all core telephony equipment including hardware and software upgrades, maintenance, and expansions

Working Conditions

Office environment May work in: Network Lab environment, 24X7 Network Operations environment, Field Operations environment Occasional travel as required

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Engineering or related field or equivalent work experience

Experience

1+ years Wireline, Wireless, or Broadband telephony switch installation or administration1+ years Database management and network configuration work experience1+ years Telephone Industry Experience

Skills

Ability to read, write, speak and understand English Ability to troubleshoot IP connectivity issues Ability to direct IP connectivity troubleshooting or CCNA Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects Ability to use personal computer and software applications Valid driver's license with satisfactory driving record within company required standards

Preferred Qualifications

Skills

Knowledge of company products and services In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and conceptsIn-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)Ability to contribute creative solutions to complex problems
ETC365 2025-63586 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-10-24 06:05 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $61,050.00 and $97,350.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541 Business Unit: Network Technology Services Zip Code: 80111

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.