Building Location:32nd Avenue Building

Department:1006520 SWITCHBOARD - EH SS

Job Description:Join Essentia Health – Where Your Work Makes a Difference
Become a valued part of Essentia Health’s dedicated team, where our mission guides us every day: We are called to make a healthy difference in people’s lives. This calling resonates not only with our caregivers but also with those working behind the scenes—like our telecommunications team—who ensure compassionate, high-quality care reaches every patient we serve.

Position: Telecommunications Operator (0.6 FTE / 24 hours per week)
Work Setting: In-person
Shift Hours:

Friday: 8:00 PM – 8:00 AM

Saturday: 8:00 PM – 8:00 AM

Role Summary:
As a Telecommunications Operator, you will manage a 24/7 multi-line switchboard, serving multiple Essentia Health facilities. You will answer incoming calls, gather and relay essential information, and direct calls to the appropriate departments or individuals. This role is critical in supporting internal and external communication, including emergency response coordination, provider paging, and patient support through our Nurse Care Line.

Key Responsibilities:

Operate a high-volume, multi-line switchboard efficiently and professionally

Page and message providers and staff promptly

Support emergency communication as the first point of contact in critical situations

Update online provider on-call calendars as needed

Maintain and coordinate hospitalist rotation schedules to ensure accurate patient assignments

Deliver exceptional customer service to both internal teams and external callers

Qualifications:

Minimum 1 year of customer service experience

Basic knowledge of Windows-based computer systems

Proficiency in Microsoft Office applications, including Outlook, Word, and Excel

Strong phone etiquette and communication skills

Ability to work independently.

Availability to work weekends and some holidays as required

Education Qualifications:

No educational requirements.

Work Experience:
2 years of customer service experience is required.

Working PC Knowledge (basic Windows Operating System)

Licensure/Certification Qualifications:

No certification/licensure required. 

FTE:0.6

Possible Remote/Hybrid Option:

Shift Rotation:Eve/Night Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

-

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.