Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.

Job description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related departments to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos standards. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Fidelio guest profile system. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls. Take messages for guests and management as per the required standard. Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person. Be aware at all times of the whereabouts of the managers and where to contact them. Monitor the logs of long distance calls, faxes and messages. Coordinate communication within the hotel in the event of an emergency. Be fully aware of the Rixos excellence for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Be aware of the daily activities and have product knowledge of all the hotel facilities. Qualifications University degree in any field. Minimum 1 year in a similar role, preferably in a five-star hotel. Preferably a German speaker. Additional information Experience is an asset. Prior experience working with Opera or a related system. Fluency in English. Additional languages are a plus. Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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