Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

SO Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job description

As a telecommunications agent at SO Ras Al Khaimah, part of the All-Inclusive Collection, you will manage all guest and internal communications through the hotel's PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO brand identity.

Key responsibilities: Operate the hotel's PBX system efficiently, managing incoming and outgoing calls. Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions. Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction. Record, deliver, and follow up on guest messages accurately and in a timely manner. Assist with wake-up calls, conference call setups, and other communication requests from guests. Maintain confidentiality of guest information and ensure secure handling of messages and calls. Monitor and report any technical issues with the telecommunications system to management or the IT department. Coordinate with front office, housekeeping, F&B, and other departments to ensure timely response to guest requests. Maintain accurate records of calls, messages, and requests as per hotel standards. Uphold professional appearance, grooming, and SO brand service standards at all times. Follow health, safety, and hygiene policies while performing all duties. Assist with administrative or support tasks within the front office or telecommunications department as needed. Qualifications Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred. Excellent communication and telephone etiquette skills. Strong interpersonal and customer service skills with a guest-focused approach. Ability to multitask and work efficiently in a fast-paced environment. Basic knowledge of hotel operations and internal communication procedures. Professional appearance, confident demeanor, and alignment with SO brand identity. Fluency in English; additional languages are an advantage. Attention to detail, accuracy, and ability to handle confidential information. Flexible to work shifts, including weekends and holidays. Additional information

What awaits you...

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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