At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleTelecommunication Operator Communication Services

                        

LocationVero Beach

                    

FacilityCC Indian River

                     

DepartmentSupport Security-Indian River Hospital

                      

Job CodeB0414F

                     

ShiftDay/Evening/Night/Weekend

                       

Schedule6:00am-6:00pm/6:00pm-6:00am

                       

Job SummaryJoin Cleveland Clinic Indian River Hospital's team of dedicated caregivers who have been providing exceptional, patient-centered and evidence-based healthcare to the Treasure Coast community for over 88 years. The hard work and dedication from this team was shown through U.S. News and World Report's "2022-23 Best Hospitals" recognizing Indian River Hospital as one of Southern Florida’s Best Regional Hospitals.

As a Telecommunication Operator Communication Specialist, you will provide quick and accurate processing of all telecommunications needs.

The ideal future caregiver is someone who:
- Has customer service experience.
- Has excellent communication, interpersonal, phone and computer skills.
- Demonstrates a strong work ethic.
- Thrives working both independently and as part of a team.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

                         

Job Details

Responsibilities:

Receives records and responds to all phone calls, emergency calls and oxygen alarms.Answers all incoming phone calls on a multi-function phone system.Responds to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.Processes calls according to given situation.Determines priority and protocol and dispatches security personnel accordingly. Operates Nortel console.Receives and screens all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.Answers all calls identifying facility, operator's name with appropriate greeting, i.e.: 'Good Morning, Cleveland Clinic Florida, this is XXXXX, how may I direct your call?' Places and records all outgoing local, long distance and international call for physicians and other clinic personnel.Operates page console and associated equipment.Provides in-house, long-range and paging services for clinic staff and outside callers.Notifies proper personnel during traumas and medical emergencies.Assists clinic personnel in contact on-call physicians and staff physicians, provides outside callers with medical assistance by directing to appropriate service.Operates fax machine. Utilizes machine to transmit information to our other facilities and departments.Performs answering service duties for physicians and special services. Takes and delivers messages for staff physician, residents and other clinic personnel upon request. Answers and contacts proper personnel as required.Answers incoming calls in a prompt, efficient, and professional manner, request are determined and expedited to meet callers' needs.Handles emergency calls on the emergency phone line designated for same-medical emergencies.Activates emergency code pagers and making necessary phone calls to responding personnel.Maintains emergency log for records.Assists as back up for security emergency line and responding after two rings if not answered.Handles paging of requests, announcements, etc., in a professional and efficient manner in a clear speaking voice.Processes and distributes the on-call schedule on a weekly and timely basis.Handles change in schedule and late additions with efficiency and minimal difficulty.Maintains inventory and distributes surgical scrubs when working the early shift.Processes and distributes the on-call schedule on a weekly and timely basis.Participates in Performance Improvement Teams as assigned.Consistently processes all patient information according to HIPAA policy and procedure adhering to patient's rights and confidentiality.Other duties as assigned.

Education:

High School diploma or GED preferred.

Certifications:

None required.

Complexity of Work:

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience:

Basic minimum 1 year Switchboard experience preferred.Experience with Nortel phone system and experience in medical/hospital environment preferred.Demonstrate knowledge of CRT/PC operation.Knowledge of Nortel console and pate equipment.Knowledge of placing local, long distance, overseas calls, directory information and oral paging.Good computer, oral and written communication, customer service and interpersonal skills required.Knowledge of the fax machine.Clear and concise speaking voice.

Physical Requirements:

Ability to perform work in a stationary position for extended periodsAbility to operate a computer and other office equipmentAbility to communicate and exchange accurate information
 

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities