**Description** **Introduction** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Telecom/PBX Operator today with UCF Lake Nona Hospital. **Benefits** UCF Lake Nona Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Come join our team as a Telecom/PBX Operator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! You are expected to SMILE! **Job Summary and Qualifications** Summary: Provide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of HCA Healthcare as well as those of UCF Lake Nona Hospital. Participates in the Quality Improvement process and adheres to our standards of behavior. Responsibilities: + Monitor hospital alarms and call codes. + Answer and route incoming calls appropriately. + Provide physician paging services to include taking, processing, and routing consults. + Regular, punctual, and dependable attendance. + Promotes positive customer service with internal and external customers. + Other duties as assigned. Education, Knowledge, Skills, Abilities and Behaviors Needed: + High school diploma or GED equivalent + Ability to use a multi-line switchboard. + Basic computer skills Excellent organizational skills. + Excellent verbal and interpersonal skills. + Ability to read and comprehend written instructions and to follow verbal instructions. + Good analytical and customer relations skills + Sufficient knowledge of Microsoft Office and basic computer/clerical skills. + Ability to work well under pressure Handle multiple priorities/multi-tasks. + Work independently, self-starter, motivated, team player, results oriented. HCA Florida UCF Lake Nona Hospital is located in the southern Orlando suburb of Lake Nona, known as Medical City. We are a newly opened hospital. Our hospital provides full-service healthcare to Osceola County and surrounding communities. We offer a wide range of specialties including 24/7 emergency care, women's care, and comprehensive surgical services, including robotic surgery. We are home to the Advanced Imaging Center and a Family Birthing Unit. We are committed to patient-centered care. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. **"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.** **HCA Healthcare Co-Founder** If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telecom Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.