Salary: $45000-$60000 / Year The Telecom Administrator I is an entry level-position. The ideal candidate will be responsible for administration, incident management and request fulfillment in telecommunications technology space. Essential Duties and Responsibilities: + Responsible for reviewing/updating/delegating all incoming incidents, requests and tasks in the Telecom ticket queues, and taking appropriate action to resolve in a timely manner based on priority + Oversee programming of end user data into Cisco Call Manage for new hire telephone requests, moves/adds/changes and ensure inventory is shipped prior to the delivery due date + Engage in regular testing of phone inventory and prepare endpoints for shipment + Manage voice mailboxes in Cisco Unity for new hires, terminations, moves/adds/changes + Manage call report requests – additions/removals as requested + Support Faxback software and troubleshoot/fulfill branch faxing incidents/requests + Administration of Cisco WebEx + Address and resolve planned and unplanned branch phone system outages; work with vendors and carriers to escalate; keep impacted parties informed and consistently enter updates to associated incident tickets + Troubleshoot technical issues with phones – both hardware and software related + High-level support of Ricoh multi-functional printer/scanner/fax hardware + Perform other duties as assigned/necessary Job Requirements: + Up to 1 year of administrative experience with Cisco Unified Call Manager 10.x and Cisco Unity + Preferred experience with Cisco Contact Center Express + Preferred experience with administrating Cisco WebEx + Strong attention to detail and organizational skills + Excellent communications skills – both written and verbal + Preferred CCNA or Network+ certification + Preferred inventory management experience + Preferred experience with Solarwinds + Flexible and able to adapt to a rapidly changing environment + Positive, self-motivated individual who can complete tasks independently + Vendor management skills + Preferred experience with multi-functional printers (MFP/MFD)