Technology Support Technician at Educational Service District 112 - WA Share on X      Print Application Deadline

8/12/2025 5:00 PM Pacific

Date Posted 7/30/2025 Contact Ally DeFrance
3607507503 Number of Openings 1 Salary Pay Range
23.95 - 29.14 Per Hour Add'l Salary Info Offers made at the entry level of the range Length of Work Year 260 days (year round) Employment Type Full Time Job Description / Essential Elements:    Print    General Responsibilities

Under the general direction of the Director of Information Technology, the Technology Support Technician provides level 2 troubleshooting assistance and technical support to ESD 112 and its programs in all technology as part of the ESD help desk team. The Technician also contributes to the design of endpoint configuration, systems, and reporting. This position also serves as a backup to the Technology Support Assistant.

Salary:
This position pays $23.37 - $28.43 per hour. Offers are made at the entry level of the range.
Effective September 1, 2025, the new hourly range will be $23.95 - $29.14. 

Assignment:
This position will be full time, year round.

 

Essential Functions/Other Functions

Essential Functions:

Provide level 1 and 2 troubleshooting and technology support for operating systems, application software, audio-visual, basic hardware, and network. This includes answering and analyzing telephone calls, email, and tickets. Escalates more complex technical problems through the ticketing system to appropriate Information Technology staff. Perform the deployment of updated devices for ESD staff fand contributes and maintains clear and concise documentation for staff regarding new device setup, configuration, and functionality. Contributes to design for inventory system for reporting needs and maintains accurate inventory records.  Adapt to changing systems and devices, applying problem-solving skills to quickly learn new functionality and troubleshoot technical challenges.  Collaborate with other Information Technology staff to troubleshoot and resolve offline systems, utilizing critical thinking and a systematic approach to identify and implement solutions. Use remote support software to provide technical support and to perform software installations/updates/patches on remote computers; remotely monitors ESD computers for malware and viruses. Serve as backup for the Technology Support Assistant with freight and other logistics. Provide excellent customer service, helping to bring problems to resolution for users. Travel to school districts and ESD 112 site locations to support computer systems and network infrastructure as needed.

Other Functions:

Other duties as assigned to support the success of the agency.

 

Minimum/Preferred Qualifications & Skills

Minimum Qualifications:

High school diploma or GED and two years of post-high school training or equivalent experience in a related field. Experience with the Windows platform and knowledge of common Windows software including MS Office, antivirus, backup, and diagnostic applications. Experience supporting common productivity suites like Microsoft Office, Office 365, and Google Workspaces. Experience learning and supporting unfamiliar technology quickly.  Valid Driver's License. 

Preferred Qualifications and Skills:

Experience in other system platforms and mobile device management solutions such as Apple and Chromebook devices. Experience training staff on the use of technology.

 

Working Conditions/Employment Requirements

Working Conditions/Physical Requirements:

Office environment. Daytime travel within Southwest Washington required. Infrequent overnight travel for training. Ability to move 50 lbs. and climb ladders and stairs.
Employment requirements - ESD job offer is contingent upon satisfying the following: Successful completion of a criminal history and fingerprint check through the WA State Patrol and FBI
Educational Service District 112 is an Equal Opportunity Employer

 

Requirements / Qualifications

For more information on Requirements/Qualifications, please contact the employer.

Comments and Other Information

For more information on Comments and Other Information, please contact the employer.

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