Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Corporate Sector's Employee Platform, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmManage and maintain Wintel servers, SQL databases, Oracle databases, and NAS devices. Manage Distributed File System (DFS) health, performance, and namespace changesSupport user data migration (on-prem, cloud, Distributed File System, Network Attached StorageProvide resiliency event support (failover procedures)Apply load balancer knowledge for file servicesIncident management: Handle, resolve, and document incidentsParticipate in on-call rotation for operational supportWintel, DFS, NAS, load balancing, cloud storage (1Drive)

Day-to-day operational support and documentation

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesProficiency in Windows Management including Wintel (Windows Server/Client) expertise requiredExcellent knowledge of Windows File Services Knowledge of Storage Solutions including Home Drive & Shared Drive, Network Attached Storage (NAS) on-premises storage integration and management, 1Drive Cloud storage integration and Distributed File System (DFS)Proficiency in Permissions Management including Centralized, granular control of file/folder permissions and auditing and reporting capabilitiesProficiency in NAS Team Collaboration including coordinating for storage provisioning and troubleshootingExperience in permissions management and monitoring, optimizing and load balancing the performanceExperience in incident management, high availability, disaster recovery, and regular failover testingExperience with CI/CD pipelines, DevOps practices, version control, and automated testing. Experience in effectively communicating with vendors

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud