Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

 

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructureWork on some of the most complex problems at the intersection of two dynamic industries: finance and technology.Partner closely with our clients (LoBs) to understand their needs in order to shape the support roadmap.

Interact with other high-performing teams to inspire innovation and champion change throughout the bank.

 

Required qualifications, capabilities, and skills

Formal training or certification on Technology Support concepts and 3+ years applied experience3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesProficient in Linux administration, host performance tuning, and Unix Shell Scripting.Strong knowledge of Python, Bitbucket, and git source repository.Experience in Production management L1 Support and Postgres database.Understanding of ITIL, including Incident, Change, and Problem Management.Understanding of network load balancing and related concepts.Skilled in using tools such as Nagios, Grafana, Service Now, Datadog, and Splunk is required.Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.Understanding of Cloud/AWS and Jira project management tooling is required.Excellent communication skills, problem-solving abilities, and experience working with global teams in a collaborative environment.

 

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud

Good to have triaging skills.

 

Additional Information:

Will be required to work in 2 shifts covering APAC/EMEA BAU working hours.